Some FTX customers bound hand and foot. Fate’s relentless rule is definitely not a promising one in the cryptocurrency sector. It’s a painful experience for former FTX platform users.
Indeed, the company Kroll in charge of its claims department recently faced a « security incident. As a direct consequence escape malicious private data – presented as « non-sensitive – of certain applicants. And in order to take all the necessary precautions, FTX has just announced the temporary freeze of the accounts concerned.
FTX freezes compromised customer accounts
It’s been an eventful weekend for ex-users of the FTX platform. This centralized exchange (CEX) is at the heart of one of the worst fraud cases in the cryptocurrency sector. And after months of waiting, an official registration procedure has been opened last July in order to enable claim the funds taken hostage.
A high-tension operation, surrounded on all sides by phishing attacks designed to deceive FTX’s already hard-pressed customers. And after the checks the usual checks, you will have to show your credentials via a KYC (Know Your Customer) to become the identified owner of your own funds. But nothing would be easy.
Indeed, last weekend was marked by a « security incident detected by the Kroll company. The managers of the bankrupt FTX platform had to react to this leakage of private data. As a result accounts of the latter are frozen for a indefinite duration.
« In response to the Kroll cyber security incident, FTX has taken a precautionary measure by temporarily freezing the accounts of affected users on the customer complaints portal. We thank you for your patience, and will provide further information on next steps in due course. »
Statement of FTX
Freezing FTX accounts: what to do?
A security procedure whose main consequence is to no longer being able to interact with his claim account. For this reason, FTX platform managers sent out an e-mail over the weekend to warn the users concerned. Clearly, the company seems to have taken the measure of the situation. « concerns this may cause ». in their ranks.
An official letter in which she does not fail to recall the judged character of the « non-sensitive » nature of the stolen data. For this reason, we can do nothing for the time being but wait and see what happens next.
« It is important to note that FTX account passwords have not been retained by Kroll and FTX systems have not been affected. In addition, the complaints you submitted via Kroll’s customer complaints portal are still intact and recorded in the complaints log. »
In any case, the FTX platform also warns affected users of not to let their guard down in this matter. For new phishing are bound to appear, promising to unblock accounts or return much-loved money. For this reason, we advise you to refrain from responding to « unsolicited communications » or « requests for personal information ».
The claims procedure of former FTX platform customers seems to be turning into a veritable obstacle course. And each new step must be taken with the assurance that you are on an official site. If you have any doubts, don’t hesitate to contact the french-speaking self-help collective set up on Telegram to avoid falling into a trap!
To store your cryptos, nothing beats a Ledger wallet. The Nano S and Nano X offer security and ease of use. In fact, they are compatible with the vast majority of cryptos and networks. They are an absolutely essential alternative to all the exchanges that offer to hold your assets for you. Remember, « Not your keys, not your coins »!